Overview
Due to the custom, handmade, and/or made-to-order nature of the items sold, I do not offer a traditional refund or return policy. All sales should be considered final.
Quality & Replacement Policy
My customers’ satisfaction is extremely important to me, and I maintain a highly critical standard for the work I create. Each pair of eyes is carefully inspected before shipping, and nothing is sent out unless it meets my quality expectations.
In the rare event that a pair develops significant silvering or another clear defect affecting the integrity of the eyes within 5 days of confirmed delivery, I may offer a replacement. If there is a genuine issue with the structural or material integrity of the piece, it will typically present itself within that time period.
This policy does not cover damage resulting from improper handling, misuse, baking, alterations, or environmental conditions such as excessive sunlight, heat, or other improper storage or use. It also does not apply to minor micro imperfections that are consistent with the nature of handmade resin artwork.
To request consideration for a replacement, you must provide clear, unfiltered, close-up video documentation of the issue within 5 days of postal delivery. All claims are reviewed individually, and any replacement will be issued solely at my discretion as the artist.
Refunds are not offered. This policy is in place to ensure that genuine concerns are handled fairly while also protecting the integrity of my work and business. Replacement requests are not available for international orders.
